Internet Purchases Return/Exchange Policy
We want you to be happy with your purchase from elle-meme.com. Although we do not offer returns at any time, you may exchange your full price items, with original tags attached, within the time frame listed below. Please note, we do not accept exchanges on sale items.
Instructions for Exchange
To arrange for an exchange, contact us within 3 days of receiving your package to obtain an exchange authorization. Please note, no items will be accepted for exchange if tags have been removed. You can contact us at firstname.lastname@example.org or 415-921-2100. Please supply your name and order number.
After receiving an exchange authorization, follow the steps below:
· Carefully re-pack the items with original packaging, just as you received them, and ship the package back at your own expense within 5 days.
· When mailing your package, we strongly encourage you to obtain a tracking number for your records and proof of mailing.
Upon receiving the returned items, we will issue a store merchandise credit that you may use immediately or save for a future date.
If you have any further questions, please do not hesitate to contact us!